Covid-19 Information for passengers and groups

 

Due to the current Covid-19 Pandemic situation, we understand that many people may still feel unsure about going out in public spaces and with social distancing measures still in place we want to reassure our valued customers that Sewards Coaches will be taking every reasonable precaution in favour of the safety of our passengers and we will endeavour to follow government guidelines to allow our customers to feel confident in their travel on our coaches.

If you wish to view updates on our day trips please see the 'Our trips' tab above.

We are open to enquiries and bookings and if you wish to contact us please email us on...

sewardscoaches@gmail.com

or call

01404 881343

These are the changes that we have made to keep our staff and customers safe and enable our customers to travel safetly.

Please note that the Department for Transport has confirmed that the 'Rule of Six' restrictions will not affect coach tour operators running tours in England.

Measures in place to reduce the risk of COVID-19 transmission on our coaches

What Sewards Coaches are doing to keep our customers and staff safe:

  • Staff have received training on, and are operating enhanced hygiene procedures on our vehicles, this includes regular hand washing / sanitising / coach cleaning, social distancing and awareness of COVID-19 symptoms.
  • Social distancing is being advised in the Sewards Coaches workplace depot, this includes our staff using one way routes in our premises, sitting apart in our restroom, staying out or going home in between school runs / private hire jobs and using their own personal cleaning materials to reduce transmission.
  • Staff have been supplied with face masks / face shields, alternatively they can use their own face coverings if they wish. They may or may not wear these when they are driving due to practicalities, however they have been advised to wear them when passengers are boarding and exiting the coach.
  • Hand sanitiser is available for use on our coaches and is situated just inside the passenger door.
  • The seats immediately behind the driver have been taken out of use and are marked as such with signs, coach seating plans have been drawn up and are available for groups to use on request if they wish to allocate seats, we would advise seating passengers who board first towards the back of the vehicle.
  • Roof vents will be left open (weather permitting) and air conditioning will be used to circulate fresh air from outside the vehicle where possible.

What our passengers can do to help keep everyone safe on our coaches-

Passengers are asked not to queue to, or board any of our vehicles if they suspect that they may be experiencing COVID-19 symptoms or have been in close contact with another person who suspects that they may be experiencing COVID-19 symptoms.

The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

-a new continuous cough

-a high temperature

-a loss of, or change in, your normal sense of taste or smell (anosmia)

  • We may ask to use a non-contact thermometer to take the temperature of passengers boarding our vehicles.
  • Passengers are asked to wear a face covering when boarding, travelling and exiting our vehicles (unless they have an exemption for health reasons) and to practice good hygiene procedures.
  • Passengers are asked to stand back and give the driver and other passengers space when boarding and exiting the coach and to stay in their seats until the vehicle has stopped, allowing the people in front time and space to exit the vehicle, maintaining social distancing.
  • Passengers are asked not to use seats marked ‘out of use’ and to sit with other people in their ‘bubble’ or social circle and not people who they do not regularly socialise with.
  • Passengers are asked not to consume food and drink whilst travelling on our coaches unless necessary for health reasons.
  • Passengers are asked to take care not to leave any personal belongings on the coach at the end of their trip.
  • Smoking/vaping on any of our vehicles is prohibited and passengers are asked not to smoke / vape within close company of other passengers whilst waiting to board.
  • Groups and individuals are asked to make reasonable efforts to safely and hygienically observe the appropriate cleaning and disposal of bodily fluids i.e. in the case of travel sickness within their group.
  • In the case of an emergency evacuation of one of our vehicles due to fire/accident or another emergency, reasonable efforts should be taken for social distancing if safely possible.
If you wish to see a full version of our risk assessment and arrangements in place to protect staff and passengers during the COVID-19 pandemic, please contact us on either our office contact details (as above) or email eseward.sewards@gmail.com.